SIEM & Help Desk Log Management

SyskeyOT Asset Manager helps Scan/Collect ​the Asset Inventory Information from the mission critical OT/ICS Assets through various standard industrial protocols like IEC61850, SNMP, WMI/WinRM, etc

SyskeyOT Central Cockpit is a Single Console to Manage, Control, Configure and Patch Scribbler Log Manager and SyskeyOT Asset Manager instances spread across different sites/geographic location.

Faveo Helpdesk is an open-source, web-based support ticketing system designed for managing customer support and IT service desk operations. It is particularly popular for small to medium-sized businesses due to its affordability and ease of use. Faveo provides a range of tools for managing customer queries, IT issues, and support tasks through a centralized platform.

Key Features:

1. Ticketing System: Faveo's core functionality revolves around managing support tickets, allowing users to create, assign, track, and resolve issues efficiently.

2. Automation: Faveo includes automation capabilities to handle repetitive tasks such as ticket assignments, status updates, and notifications.

3. Knowledge Base: The platform offers a self-service knowledge base, where organizations can publish articles and FAQs to help users solve common issues on their own.

4. Multi-Channel Support: Faveo supports tickets via multiple channels, including email, web forms, and APIs, providing flexibility in how customers can reach out for support.

5. Customizable: Being open-source, Faveo allows for extensive customization, including custom workflows, branding, and features to meet specific organizational needs.

6. Collaboration Tools: The platform enables internal collaboration between team members, helping resolve issues more effectively through shared information and notes.

7. Reporting & Analytics: It provides detailed reports and analytics on ticket resolution times, agent performance, and other key metrics to help improve service delivery.

8. Integrations: Faveo can integrate with other business tools such as CRMs and project management software, creating a cohesive ecosystem for customer support and IT management.

Benefits:

• Cost-Effective: Faveo’s open-source nature makes it a budget-friendly solution, especially for smaller organizations.
• Scalable: It can scale with business needs, offering both basic features for smaller teams and advanced options for larger enterprises.
• Improved Efficiency: Automation features and easy ticket management help support teams respond faster and with more precision.
• Customization: The platform's flexibility allows organizations to tailor the system according to their unique needs and processes.

Faveo Helpdesk is ideal for companies looking for an affordable, flexible, and scalable helpdesk solution that simplifies support management and improves customer service.